GAMING1 is fully aware of its societal role and ethical responsibility in combating problematic gaming behavior. The group is committed to providing a regulated and secure gaming environment to its players, and has placed responsible gaming at the heart of its overall strategy for many years.

Tools for prevention and player protection

In order to anticipate and prevent problematic behavior, we have implemented various player protection measures which include: moderation and self-regulation tools, displays in our gaming halls, prevention campaigns, links to help centers and personalized emails sent to vulnerable players.
We also introduced our own proactive detection tool, a cutting-edge technology powered by AI and data science, designed to identify early signs of gambling dependency through risk indicators. This tool then allows us to quickly offer help to players in difficulty.

BAGO signs the Duty of Care Convention

In November 2023, GAMING1 and 5 other operators, all members of the Belgian Association of Gaming Operators (BAGO), of which our CEO Emmanuel Mewissen is the vice-president, proudly signed the Duty of Care Convention. This agreement establishes a clear framework requiring each operator to develop a prevention policy aimed at quickly identifying and addressing problematic gaming behavior, based on scientific criteria.

Support for the research

To date, we have provided significant financial support to research initiatives. These funds were allocated to the University of Brussels to deepen the understanding and support of individuals facing gambling addiction. One of our main objectives through this approach is to deepen the understanding of the mechanisms of addiction, which could also be beneficial for other addictive behaviors, such as those linked to social networks and video games.

Illegal gambling sites

In a rapidly digitalizing world, the growth of online gambling has led to an increase in illegal gambling websites that do not comply with legal requirements in terms of advertising, deposit limits, minimum legal age or payment methods, and which pose numerous risks to players.
Legal gambling websites provide a permanent point of contact with a regulatory authority, offer support for player questions and complaints, and offer a safe and 100% legal gaming environment.
To raise awareness among players about the differences between legal and illegal online gambling, as well as the dangers of the latter, we display the logo "Always Play Legally" on our Belgian websites, which directs users to a list of legal gambling websites.