CUSTOMER CARE EXECUTIVE (AMSTERDAM)

  • Pays-bas
  • Amsterdam
  • Marketing

The Scope

Do you strive for excellence? Do you embrace innovation? Do you strive for honesty and a challenging work environment?

We are an exciting new online gaming company based in a nice and spacious office in Amsterdam. With our innovative sports betting and casino games and excellent services, we offer the best and most reliable online gaming experience and are focused on conquering the Dutch market. We have a strong desire to provide online gambling in a socially responsible and acceptable manner. Playing at and working for our circus.nl brand is exciting, challenging and innovative for both our customers and our employees. Our our slogan “Anything can happen!” says it all.

Within our fast growing team we are currently looking for driven Customer Care executives to support our fast growing team.

Does your heart race for helping our online players by solving complex issues in a pleasant and empathetic manner? Do you enjoy being the eyes and ears of the brand and provide key input to realizing an even better website experience and services? Then this is THE time to go ALL-IN and join us.

What does the role entail ?

Per October 2021, the Netherlands will have a regulated gambling market, which will include our product and services.

  • As a Customer Care executive you will work in a new, strong team and act as the first point of contact for our online players via email, telephone and live chat channels. The team works during various shifts that could be done both from home and the office.

  • By being a good listener on a solid basis of empathy, you will get to the bottom of the problems and help our players by solving them, provide relevant and spot on information and guide players in playing safely and responsibly.
  • You also get the chance to show your talents by getting involved in projects that contribute to an optimal gaming experience for our online visitor!


What do we expect from you ?

  • You are passionate about providing the very best customer care service and have a can-do mentality to help continuously improve the customer experience at Circus.nl
  • You show a high level of empathy and a caring approach to deliver  first-class customer care services
  • You are reliable and, in addition to a great sense of responsibility, you have an excellent eye for details
  • You are able to quickly and conveniently work in multiple software systems at the same time in order to quickly understand and solve customer problems
  • You have a strong interest in e-gaming, sports or casino and are willing to learn and improve
  • You are highly motivated and have a flexible attitude towards changing working hours and therefore a willingness to work flexible shift schedules
  • Fluent (native) oral, written and interpersonal Dutch language skills
  • Excellent team player with the ability to achieve challenging goals
  • You have at least 1+ years of experience in customer service operations in an online environment, preferably the online gaming world
  • Knowledge of the online gaming market, products and sports or casino is a big plus
  • Relevant academic degree or qualification

What do we offer at Circus.nl

  • Collaborate with a highly experienced professional team within a fast developing start-up environment and industry
  • Flexible work dynamics
  • A fantastic new office
  • 24 vacation days
  • A competitive salary
  • A fun, ambitious and relaxed working environment with a flat hierarchy
  • With us you are not just a number. Our slogan “Anything can happen” can be felt throughout our organisation

 

Do you feel like conquering the gaming world and would you like to take on this challenge with us?

Go All-IN and surprise us with your job application!

 

We are Circus.nl…ANYTHING CAN HAPPEN

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