THE SCOPE
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs.
THE SCOPE
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Responsible Gaming Analyst to join its team in Malta.
As Responsible Gaming Analyst you will be responsible for the supervision and care of at-risk gamblers according to the established monitoring protocol.
YOUR ROLE
1. Analysis and management of at-risk gamblers:
- You are the escalation point for Customer Service and Risk&Fraud teams regarding Responsible Gaming contacts in .nl sites.
- You analyze and draft intelligence reports about players with identified compulsive behaviors with the internal monitoring processes (profiling software, Customer Service feedback…) and establish an initial risk assessment with your manager.
- You contact players identified as having a gambling problem.
- You directly deal with the online.nl sites and collaborate with the members of the Responsible Gambling team working for all jurisdictions where Gaming1 is present.
2. Monitoring of our internal detection tool:
- You are responsible for the proper functioning of the profiling software and continuous improvement of our internal procedures.
- You assess gambling risks and report to your manager.
3. Participation in the overall company strategy and the Responsible Gaming team:
- You implement in a practical way the strategy plans developed by the Responsible Gaming Manager.
- You evaluate the effectiveness and viability of the plans put in place, particularly in terms of convergence with the Customer Service and Risk&Fraud plans.
- You submit proposals for improvement (technical, operational) in line with the G1 strategy and with the aim of ensuring the continuous improvement of the team.
YOUR PROFILE
- Bachelor’s in psychology, social work, teaching
- Minimum of 5 years’ professional experience in a similar position
- Experience in customer care and/or Risk&Fraud (ideally)
- Fluent in Dutch and English, knowledge of French is an asset
- Good oral and written communication skills
- Good analytical skills
- General knowledge of local and international online gaming regulations
- General knowledge of Data Protection obligations (GDPR)
- Basic knowledge of information security concepts (ISMS)
- Knowledge of laws and regulations regarding the protection of players against the risks of addiction (Responsible Gaming) is a plus
- Good computer skills
WHAT WE OFFER
As well as enjoying a unique experience – centered around our values of Pleasure, Team Spirit, Performance, Boldness and Integrity – alongside 1.600 colleagues worldwide, you'll have the opportunity to contribute to the international development of a fast-growing family company.
Joining Gaming1 means becoming part of a human and entrepreneurial adventure where people are empowered to make an impact, grow and succeed together.
We offer:
- the opportunity to work on ambitious international projects within a solid and growing group
- a collaborative and high-performing work environment
- leadership based on trust, autonomy, talent and shared values
- continuous learning and career development opportunities through training and internal mobility
- a competitive salary and benefits package aligned with the local market
- a hybrid working model, with the possibility to work remotely up to 50% of your working time
- an international and collaborative environment where people come first
THE INTERVIEW PROCESS
